The Highest Level

In recognition of their commitment to quality patient care and a job well done, CHRISTUS Spohn Hospital Corpus Christi-Shoreline and South receive the prestigious NRC Consumer Choice Award.

By: Alexis Mays

CHRISTUS Spohn Hospital Corpus Christi-Shoreline and South have received the 2016/2017 Consumer Choice Award from National Research Corporation (NRC) Health, which means they have been ranked among the highest facilities in the nation by the very people they serve each day.

The NRC conducts the largest survey of its kind. The Consumer Choice Award is based upon more than 310,000 patient reviews and health care market comparisons. Shoreline and South were recognized by the NRC for providing high-quality health care and promoting positive patient relationships.

CHRISTUS Spohn leaders say it’s an honor to be recognized by their own patients and visitors. “It is such a privilege to be recognized by the people of South Texas for excellence in quality of care and patient experience,” says Mark Casanova, president of CHRISTUS Spohn Hospital Corpus Christi-South. “This award has a significant meaning for our associates, physicians and volunteers. We strive each day to make every patient encounter one that exhibits our mission of extending the healing ministry of Jesus Christ.”

According to Brian Connor, president of CHRISTUS Spohn Hospital Corpus Christi-Shoreline and Memorial, “The responsibility of caring for an individual at their most vulnerable time is a huge responsibility that we take seriously. We make every effort to ensure that patients and their families are treated with the highest level of care and compassion.”

This is the 21st year the NRC has awarded hospitals whose consumers classify them as the best. Winners are determined by multiple quality ratings collected by the annual NRC Health Care Market Guide study. The 2016/2017 NRC Health Care Market Guide study surveyed consumers in 300 markets.

CHRISTUS Spohn Hospital Corpus Christi-Shoreline and South are both recipients of the award based on consumers’ answers regarding best doctors, nurses, image and reputation and overall quality.

This recognition means that CHRISTUS Spohn Hospital-Shoreline and South have reached a level of service that is highly valued by consumers in the Coastal Bend market. The prestigious award was bestowed to only 277 hospitals across the country, while the NRC is recognized by Modern Healthcare Magazine as one of the largest patient satisfaction measurement firms in the United States.

Organizers say the awards represent the growing role that consumer choice plays in the health care field, with a range of factors contributing to patients’ preferences of where to receive care.

By participating in the survey, hospitals gain insight into their customers’ perceptions of the quality of the health system’s care. Each year, participating hospitals can better follow public perceptions of their care, health data and more, which adds up to better hospitals, more informed associates and better care for patients.

“For each of the past 21 years, winning hospitals have provided outstanding experiences that have transcended their four walls to drive consumer preference, trust and loyalty in their markets,” says Brian Wynne, market insights general manager at NRC. “We are honored to congratulate this year’s winners on a job well done.”

About CHRISTUS Spohn Health System
CHRISTUS Spohn Health System is the region’s largest hospital system in South Texas, consisting of six hospital campuses throughout the Coastal Bend. The health system is consistently ranked a health care leader in the area, and it has received national recognition for several pioneering programs, including trauma, cardiac care, clinical excellence and oncology. For more than 100 years, CHRISTUS Spohn has been distinguished by its high-caliber staff and affiliated physicians, its comprehensive and innovative services and its long history of responding to the needs of the community it serves. For additional information, visit www.christusspohn.org.

Learn more about CHRISTUS Spohn Hospital Corpus Christi-South at www.christusspohn.org/south. And learn more about CHRISTUS Spohn Hospital Corpus Christi-Shoreline at www.christusspohn.org/shoreline.

Photos courtesy of Christus Spohn