Promptu Immediate Care provides a unique and thoughtful approach to health care that keeps patients coming back.
By: Jessica Dusek
Photos by: Mark Joseph/Darklab Photography
A walk-in health care clinic with a “spa-like” atmosphere and a turnaround time of under an hour? Yes, please!
Promptu Immediate Care is not only impacting the Corpus Christi community with their attentive patient care, they are raising the bar for customer service for walk-in health care clinics. Their key focus: “Our goal is to treat patients as customers,” explains Marketing Coordinator Derek Adkins. “With customer service and kindness,” he adds.
The clinic has a thoughtful approach. Upon arrival, customers are greeted with calm music and can check-in on the clinic’s technologically enhanced iPads. “You sign in and submit information digitally,” Adkins describes. A front-desk staff member is also there to guide patients through the process, if needed. And games are available for kids of sick parents. Promptu’s unique approach is earning them positive feedback from patients that keeps them coming back.
“It is our goal to get you back to healthy in 30 to 45 minutes from the time you walk in – we have been pretty successful at that goal,” describes Adkins with a pleased tone in his voice. “Our onsite lab and X-ray capability gives patients a quick, one-stop shop for their diagnosis and treatment. We have a friendly staff that cares about your well-being.”
He references a satisfied customer who was seen for a dog bite. “She even sent a thank-you letter, and noted that she looked forward to seeing us for future needs. For the most part, people are just so grateful that they were seen today and didn’t have to wait in the lobby for hours.”
The clinic addresses a variety of ailments from fractures right down to the common cold. With nurses on staff, as well as a radiology technician, the clinic houses four different physicians covering shifts throughout the week. “We are here to treat flu, nausea, sprains, lacerations, colds – something that is bothering you right now,” Adkins explains.
Promptu Immediate Care substitutes a crowded emergency room with a warm and inviting clinic. Bringing his own kids to the clinic, Atkins explains, “My daughter had the flu, and my son scraped his knee. I didn’t have to go to three different places with unhappy kids or sit for five hours in a crowded emergency room. I was in and out in 30 minutes.”
The walk-in based clinic is open seven days a week, and operates from 8 a.m. to 8 p.m. during the week, and from 8 a.m. to 6 p.m. on the weekend. “We don’t break for lunch,” he adds. The clinic currently has two locations in Corpus Christi, located on Saratoga near Kohl’s as well as South Staples, near Dick’s Sporting Goods.
With providers, Drs. Christopher Brown, Guy Racette (director of occupational medical services), Jorge Ramirez and George Franklin (medical director), Promptu boasts decades of experience and medical expertise. Working with other physicians in the Corpus Christi area, Adkins sheds light on the supportive nature of the local medical community. “We find that many primary care physicians are happy to refer patients for immediate care who might have otherwise had to wait.” With many local doctors booked for weeks, the clinic receives referrals to ensure immediate patient care.
Working with CCISD to do sports physicals for local students, this year, they serviced approximately 1,000 students in the month of May. Uniquely, the clinic offers occupational health and workers’ compensation services including pre-employment drug screens, TB tests, DOT physicals, DOT breath alcohol testing and injury care. Providing onsite labs, they also offer onsite X-rays. “Other than Medicaid, we do our very best to take just about every kind of insurance,” Adkins explains. Cash visits are also welcome.
Promptu recently held a grand opening event welcoming more than 400 members of the Corpus Christi community to the clinic. The Beach and La Caliente were on hand live with giveaways for local amusement parks, and Tailfin food truck provided delicious food and drinks. Supporting the local community, the clinic recently participated in Beach to Bay this summer, and it sponsors local little league and high-school teams and the Dress for Success program.
Adkins’ role as marketing coordinator is to inform the community of what Promptu does, and that they are here to benefit the community. “We want the public to know that Promptu is here to get you back to healthy quickly, compassionately and economically.”
In Kohl’s shopping center near Smallcakes
5638 Saratoga Blvd., Ste. 114
Corpus Christi, Texas 78414
Monday-Friday: 8 a.m. to 8 p.m.
Saturday and Sunday: 10 a.m. to 8 p.m.
Across from the mall near Chipotle
4938 S. Staples St., Ste. E-8
Corpus Christi, Texas 78411
Monday-Friday: 8 a.m. to 8 p.m.
Saturday and Sunday: 8 a.m. to 6 p.m.
Promptu is looking forward to serving new patients! For more information, please visit www.promptucare.com.